Can I write and highlight in the textbook?
We ask that you limit writing and highlighting to a minimal amount. If we determine the book is no longer in acceptable rental condition when returned, you will be charged for the full purchase price, less any rental fees you have already paid.
Acceptable rental condition means:
- No water damage (wavy, swollen or discolored, crinkled, stains, rings)
- No broken spine or binding.
- Cover is not torn or taped.
- No missing, torn, or loose pages.
- No burns, fire, or smoke damage.
- No excessive writing or highlighting.
- No answers written in textbooks.
Can I purchase my book during the rental period?
Yes, you can pay the difference between the rental price and the purchase price of the textbook. (i.e. if you rented the book for $50 and the purchase price was $95, you would pay an additional $45 to keep the text). This is also an available option if your rental book gets damaged, lost, or stolen. Any questions, email firstname.lastname@example.org.
What happens if I don’t return the rental book?
You will be charged the full replacement fee of the book. Rented books must be returned to the Bookstore to to avoid the replacement fee. Do not sell your rented copies to a vendor. If you do so, the serial number for the rented book will not be recorded as returned, and you will be charged the replacement fee for the book.
Can I return my rental if I drop my class?
Yes, if it is returned to us during the add/drop timeframe. If it is a new rental, the book must be in new condition, no writing or highlighting for a full refund. Otherwise, it will be refunded at the used rental price.
How do I return my rental book at the end of the semester?
An email will be sent to you in Late November indicating the books you rented and instructions on how to complete the return process.
What is Inclusive Access?
The Inclusive Access program is a digital textbook model in collaboration with top publishers to reduce the cost of required course materials. Access for all students who are participating in a IA class beings a week before class, with the option to opt-out of purchasing through the add/drop day.
How do I get my required course materials through the Inclusive Access program?
Your required digital course materials are delivered through Moodle. Access begins the first day of class. Login with your ID and select to your course home page.
- Not seeing your Moodle course site? Sites are automatically activated 1 week prior to the course start date. If you don't see a class in Moodle, and it starts in less than a week, your instructor may have made it inactive. If you are concerned about access, please email your instructor.
I didn't get an email about my course, but other students in my class did. Was I sent an email?
All enrolled students are emailed about the program to their official college email address. If it is not in a spam folder or was accidentally deleted, email the bookstore at email@example.com.
Emails concerning Inclusive Access?
When you opt-in to Inclusive Access you will receive a welcome email, a few days prior then, you will receive another email stating about opt-out and the date you must do so. (This is only for students who do not wish to stay in this course). The last email you receive states your student account was billed and will show on your next month's statement.
What does it mean to opt-out?
If you do not wish to purchase the required course materials through the Inclusive Access program, you have until the add/drop day to opt-out. If you opt-out by the deadline, access to the online content will be turned off and the cost will not appear on your student account.
How do I opt-out?
To opt-out, Login with your Moodle. Navigate to "My Courses", click on the hyperlink "view course material" scroll down to "I want to opt out".
Did not opt out but did not register my access or use the online platform. Will I have to pay?
Yes. All students who are enrolled in a course using Inclusive Access are automatically considered part of the program. To avoid paying for the digital materials you must opt-out through your Moodle course home page before the add/drop deadline.
I forgot to opt out and missed the deadline. Can I get a refund now?
Once the cost of the required course materials has been applied to your student account, there are no refunds.
How do I pay for my access?
The access is free through the add/drop date. After that, all enrolled students who have not opted-out of the program or dropped the course will have the discounted price applied to their student account. The cost of the required digital content for Inclusive Access will appear on your student account as "Inclusive Access" (with the course title).
I have further questions that were not addressed. Who do I contact?
If your question wasn't answered in this FAQ, Go to Redshelf Solve for more help. If you have general inquiries about the course itself, please contact your instructor directly.