Bookstore Refund Policy/Procedure

Your satisfaction is our primary goal. If you have purchased the wrong item or are dissatisfied with the product, we will gladly give you a refund as long as certain return requirements are met:

General Merchandise

• Merchandise must be accompanied by the proper sales receipt.
• All merchandise must be in the same condition as purchased; non-soiled, damaged, or showing signs of use and in its original package and container.
• With the proper sales receipt, a refund will be issued in the form of payment of the price paid for the merchandise. If the merchandise was purchased with credit card or student account, the proper credit will be applied to the account.
• Without a receipt, merchandise can be exchanged or a gift card will be issued. The last sale price will be given.
• For defective merchandise with no receipt, an exact exchange will be done. No refund will be applied. No exceptions.
• As with all purchases, any exceptions to the above policy is at the discretion of the Bookstore Director.
• Refunds/Exchanges only within 90 days of purchase date.
• Shipping and handling costs are non-refundable.

Mailing Address:

Dickinson College Bookstore

28 N. College Street

Carlisle PA, 17013